We answered some questions which are frequently asked from customers.
Please refer when you use this service.
What is DRM?
Required PC system for DRM
Certification screen does not display in the download file?
Certification screen does not display in the main display.
How long can I watch the downloaded file? Is there any limitation of frequency?
How can I download and play the movie?
Error message says "Page not found" or "Internet connection failed" even though connecting to the Internet.
Error message says "Windows Media Update".
Error message says "Server name or the address was not solved".
Media Player security upgrade is requested when playing the movie, and if click "OK" button displayed the screen "unknown error detected".
Error message says "Problem occurred in DRM component" or "Problem occurred in storage of license".
Cannot play the movie, and error message says "License of media file is broken".
Cannot play the movie, when I have changed the computer.
When CPU is exchanged DRM System does not function.
Cannot purchase the file.
The contents password does not arrive or the contents password forgotten.
Cannot pass the contents authentication.
Play button cannot be pushed, even if authentication is completed.


About the sample movie stream
Cannot play the sample movie.
Configuration of proxy setting.
I want to download the sample movie.
I want to know the recommendation of PC strategy to watch the sample movies.
Only sound can be heard when playing the sample movie.
Which movie should I play, 64K or 500K?
Video image is distorted or stopped, image quality is poor.
Using the cable line but cannot play the movie.
How can I check Windows Media Player version?


About payment
Payment method
Can you check if I am making double payment?
How do we make a payment?
What is YEN?


Other Inquiries
Is the Credit Card transactions secure?
Can I make a payment with bank transfer of check?
I have not received a password yet, although I completed the registration
I want to change my registered e-mail address.
Can I register with cellular phones e-mail address?

Copyright (C) 2006 LACTAMANIA.TV All Rights Reserved